Quality Policy Statement
At RWDI, we have long been committed to helping our clients overcome complex challenges by combining innovative thinking, collaborative problem solving, and a passion for expanding the boundaries of the possible. To deliver work with exceptional quality, RWDI ensures quality control is achieved through our commitment to:
- Understanding and meeting our client’s needs and expectations.
- Being responsive and cost effective.
- Delivering within the timeframe promised.
- Complying with all relevant standards, regulations, and industry codes of practice.
- Adopting and learning new ways to improve quality and productivity.
Our Quality Management Procedures outline both management and employee responsibilities and processes for quality control, quality assurance, and quality improvement. As an organization, we are committed to ensuring that all employees review, understand, and follow the defined Quality Management Procedures.
It is important to note that an integral component of our quality improvement process is timely feedback from our clients. As such, we have processes in place to solicit, compile, and communicate client feedback to employees. This feedback is vital, as it shapes our ongoing quality initiatives and provides a deeper understanding of how our clients’ needs and expectations evolve.
Our commitment to quality in every aspect of our organization, is how we can deliver on our promise to be exceptional, without exception.
Michael J. Soligo