COVID-19: Frequently Asked Questions

Please consider this a living document. We will update FAQs frequently, providing new information as it becomes available. Please do not read these answers as policies or permanent measures.

Last update: 9:56 AM EST on January 7, 2021

Is there a public or online version of RWDI’s COVID-19 Safety Guidelines?

Yes, please visit our COVID-19 Safety Guidelines.


Are RWDI staff working in the office?

No. Effective March 2020, staff who can effectively and efficiently work from home are encouraged to do so. Production staff may be in the office depending on local COVID-19 public health recommendations and RWDI’s office level status (see COVID-19 Safety Guidelines).


If offices are open, can staff travel to any other offices that are within driving distance?

No, unless Regional VP approval is provided. This includes travel between RWDI’s Toronto and Guelph offices.


In the event any RWDI team member is diagnosed with COVID-19, how will you notify staff?

If a COVID-19 positive case emerges at an RWDI office, we will immediately take steps to inform all relevant personnel. We will work closely with public health authorities to ensure we are keeping our staff as safe as possible.


Have any RWDI employees been diagnosed with COVID-19? If so, which office was impacted?

Yes, we have had staff test positive for COVID-19 over the course of the pandemic.  Exposure was from community transmission.  There have been no outbreaks within any of RWDI office locations.

Our proactive and preventative safety protocols have kept our staff safe at work.  Due to privacy, we are unable to provide the offices impacted, however any staff members that may have been exposed were notified at the time in consultation with public health authorities.


Are in person client meetings possible?

Yes, with Regional VP approval.  This will depend on the safety level restrictions in place at the individual office and local public health requirements.  Please refer to our COVID-19 Safety Guidelines to view the current status level of your local office. 

Wherever possible, we encourage virtual meetings.


How is RWDI conducting hiring interviews with outside candidates?

Since March 2020, we have moved to virtual interviews.


How is RWDI onboarding new employees?

When an office location is in an elevated level of restriction (Level 1-3), our HR team has implemented a comprehensive onboarding program for new employees. Please consult with HR if you have additional questions.


What about co-op students?

All co-op sessions are currently postponed or cancelled. We will review the program at a later date.


Are RWDI staff currently lecturing, teaching or presenting in person?

No. Effective March 2020, all RWDI staff have postponed giving lectures, teaching or presenting in person, and are conducting activities virtually until further notice.


How will changes to RWDI’s COVID-19 safety guidelines be communicated?

Any updates will be shared internally with our staff via our internal communication channels, and externally with our clients via the Safety Guidelines.


What is the expectation regarding personal travel?

We encourage all staff not to travel at this time.  For the immediate future, anyone returning from international travel must self-isolate for 14 days and anyone who has been in contact or lives with someone who recently returned from international travel must self-isolate.